eejil Frequently Asked Questions

The minimum deposit on eejil varies by payment method, but generally starts at ₱100 for most e-wallet options like GCash and PayMaya. Bank transfer minimums may be slightly higher. All amounts are in Philippine Peso (PHP). There is no maximum deposit limit for verified accounts, though unverified accounts may have lower caps until KYC is completed. Check the cashier section of your eejil account for the exact limits per payment method.

Most deposits via GCash and PayMaya are credited to your eejil account instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take between 15 minutes and a few hours depending on the bank's processing time. If your deposit hasn't reflected after two hours, please contact eejil support via live chat and provide your transaction reference number so we can investigate promptly.

eejil does not charge any fees on deposits from our end. However, your bank or e-wallet provider may apply their own transaction fees depending on the payment method used. For example, some over-the-counter payment channels may charge a small convenience fee. We recommend checking with your payment provider before initiating a deposit to avoid any surprises.

eejil processes withdrawal requests within 24 hours on business days. Once processed by eejil, the time for funds to arrive in your account depends on your chosen method: GCash and PayMaya withdrawals typically arrive within a few hours; bank transfers to BPI, BDO, or Metrobank may take one to three business days. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal amount on eejil is ₱500 for most payment methods. This threshold helps ensure that processing fees don't eat into small withdrawal amounts. There is a maximum withdrawal limit per transaction and per day for security purposes — check your eejil account's cashier section for the current limits applicable to your account tier and chosen payment method.

Common reasons for a declined withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your account name and the payment account name, or a flagged security review. If your withdrawal was declined, you'll receive a notification explaining the reason. Contact eejil support via live chat for assistance — our team will guide you through the steps to resolve the issue as quickly as possible.

Yes. All games on eejil use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are internationally recognized and regularly audited by independent testing laboratories. eejil is committed to providing a transparent and fair gaming environment for every Filipino player on our platform.

Absolutely. eejil is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The eejil platform automatically adjusts to your screen size, so whether you're on a smartphone or tablet, you get a smooth and responsive gaming experience. Just visit eejil through your mobile browser and log in to your account to start playing on the go.

Relax Fishing is an arcade-style fishing game where players aim and shoot at fish to win prizes based on the fish they catch. It's a more interactive and skill-influenced experience compared to traditional slot games, making it popular among Filipino players who enjoy a more hands-on gaming style. The game features vibrant underwater visuals, multiple weapon options, and special bonus targets that can multiply your winnings significantly.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. The specific wagering requirement varies per promotion and is always stated clearly in the bonus terms on eejil.

There are a few common reasons a bonus may not appear in your eejil account: you may not have met the minimum deposit requirement for the promotion, the bonus code (if required) was not entered correctly at the time of deposit, the promotion may have expired, or your account may not be eligible due to a previous bonus violation. If you believe a bonus was not credited in error, contact eejil support via live chat with your deposit reference and the promotion details.

No — bonus funds on eejil are subject to wagering requirements and cannot be withdrawn until those requirements are fully met. You can track your wagering progress in the Bonuses section of your eejil account. Once the wagering requirement is completed, the bonus funds convert to real cash that you can withdraw freely. Note that some games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

To self-exclude from eejil, go to your account settings and select the Responsible Gaming section. Choose "Self-Exclusion" and select your preferred exclusion period — options range from 6 months up to permanent exclusion. Self-exclusion takes effect immediately upon confirmation. During the exclusion period, your account will be closed, your remaining balance will be returned, and all marketing communications from eejil will be stopped. If you need urgent assistance, contact our support team directly via live chat.

The minimum age to play on eejil is 21 years old, in accordance with Philippine gaming laws and PAGCOR regulations. eejil enforces strict age verification through our KYC process — all players must submit a valid government-issued Philippine ID confirming they are 21 or older before their first withdrawal is processed. Any account found to belong to a minor will be immediately closed and all funds returned. We take our responsibility to prevent underage gambling very seriously.

If you or someone you know is struggling with problem gambling, eejil encourages you to seek help. You can reach our 24/7 support team via live chat or email at [email protected]. For professional support in the Philippines, PAGCOR provides responsible gaming resources and guidance through their official government channels. Accredited mental health and addiction counseling services are also available across major cities including Manila, Cebu, Davao, and Quezon City. You can also visit our dedicated Responsible Gaming page for more information and self-assessment tools.